Part 4 of 4 in our Crypto For Beginners series.
Something go wrong with an order? This article covers refunds paid in crypto — including for card orders too old to refund back to the card.
At a glance — three steps:
- Contact us about the order.
- Give us a crypto address to send to.
- Receive your refund.
All we’ll need from you is a crypto address — plus an everychem.com account to submit it securely (the refund link walks you through creating one if you don’t have one yet).
Reaching out
The first step is to let us know there’s a situation. Please read “How and when to contact us” as well as our Refund Policy for what we’ll need from you and what qualifies for a refund.
The process
- Once we confirm your order qualifies, we’ll tell you the refund amount (in US dollars) and start the process on our end.
- We’ll then put in the refund, and you’ll receive an email with a secure link to provide the crypto address we’ll send it to (see Part 1: Terms for a refresher on addresses).
- If you checked out as a guest: the link will first prompt you to create an everychem.com account, and then everything continues exactly the same way.
- On the refund page, pick the coin and network you’d like from the options offered, paste your wallet address, and submit. (The same refund section also appears on your order page under My Account → Orders if you ever need to find it again.)
- We review and approve the payout, then send the crypto. You’ll receive a confirmation email — including the transaction details — once it’s on its way.
⚠ Double-check your address. Always copy and paste your wallet address, and make sure the coin and network you select match the wallet the address belongs to. Crypto sent to a wrong or mismatched address may not be recoverable.
What to expect
- Timing: allow a few business days for review and approval. Once the crypto is sent, it typically arrives within the hour.
- The amount: your refund is confirmed in US dollars and sent as the equivalent amount of crypto at the time of sending. We recommend choosing a stablecoin like USDC so the value stays steady — USDC on the Base network is usually the smoothest and fastest option (see Part 1: Terms). A small network fee may be deducted from the amount received — usually a matter of cents.
- Receiving the crypto itself just takes a wallet or exchange account of your own — if you don’t have one yet, Part 2: Setting Up Your Crypto Account walks you through it.
More in this series
- Part 1: Crypto For Beginners: Terms
- Part 2: Crypto For Beginners: Setting Up Your Crypto Account
- Part 3: Crypto For Beginners: Putting It Into Practice
- Part 4: Crypto For Beginners: Getting A Refund (you are here)