We want to be transparent about our refund policy so there are no surprises.
What qualifies for a refund?
- Customs rejection: Refund processed when the returned package arrives back to us (1–2 weeks).
- Customs seizure and/or destruction: Refund processed immediately once you provide the seizure documentation.
- Sent back due to address inconsistency: If your package was sent back due to something like an incorrect/incomplete address, the refund is processed when the returned package arrives back to us (1–2 weeks).
- Extended transit: If your package has been in transit for 2 months or more with no movement, we begin the refund process.
- Backordered items: You can request a refund for any backordered item at any time.
- Incorrect/Broken Item/s: If you order something and something different arrives, or it arrives shattered or broken open with product spilled out, reach out ASAP and we’ll get it sorted out for you.
- Mis-delivery: If your order is delivered to the wrong location, and after looking into it we find there was an error on our end, you are viable for a refund of the order.
What’s NOT refundable
- Shipping costs — Shipping fees are non-refundable in all cases.
- Peptide products — Peptides cannot be refunded. They are temperature-sensitive and are destroyed upon return, so we cannot restock them.
- Incorrect/Broken Item/s — If you’ve had your order in hand for 2 weeks (14 days) or longer, and you don’t report an incorrect/broken item until after that point, it no longer qualifies for a refund. We recommend checking your full order upon arrival for any breaks, missing/incorrect items, or any other issues before that 2 week mark.
- Mis-delivery — If your item is delivered to the wrong location and, after us researching, the fault it not ours, i.e. house number being incorrect or the shipping provider making a mistake; you will need to contact the shipping provider to try and recover the package. It is out of our hands the moment it is marked delivered. We recommend contacting them after ~24 hours have passed since the notification as sometimes it’s marked early.
Why is my refund less than I expected?
If your refund seems small (or zero), it’s almost certainly because your order consisted primarily of peptide products and/or a large portion was shipping cost. Both are excluded from refunds per the policy above. By ordering, you are agreeing to these listed policies.
Reshipments and Returns
We do not offer reshipments or returns under any circumstances. All issues are resolved, where applicable, through refunds only.