If your product arrives damaged or isn’t working as expected, we want to make it right.
What to do
- Take photos — Photograph the product and packaging showing the issue. This helps us assess the situation quickly.
- Contact us — Send us a message with your order number, a description of the problem, and the photos.
Please reach out as soon as possible after receiving your order.
What happens next
Once we’ve reviewed your photos and details, we’ll work with you on a resolution. Depending on the situation, this may include a replacement or a refund for the affected item.
A few things to keep in mind
- We can only address issues reported within a reasonable timeframe after delivery.
- Please keep the product and packaging until we’ve resolved the issue — we may need additional photos or information.
- Refunds for damaged items follow our standard refund policy.