Need to make a change to your order? Here’s what we can help with.
What we can change
- Shipping address — As long as the order hasn’t shipped yet, we can update the address.
- Add or remove items — We can adjust your order if it hasn’t been packed yet.
- Swap a backordered item — If something in your order is out of stock, we can swap it for an in-stock alternative of similar price, or remove it for a refund.
- Email address correction — If you used the wrong email at checkout, let us know the correct one.
How to request a change
Contact us as soon as possible with your order number and the change you need. The sooner you reach out, the better the chance we can catch it before it ships.
Once an order has shipped, we cannot make changes to it.